p3 and M1, unit 2, Task 3

P3

Company: Melv Industry

Skills required: Windows Server 2008, Exchange 2003, 1st Line Support, 2nd Line Support, LAN/WAN, VPN, Routers; Switches, IP Telephony.

Salary: £25,000 - £45,000 a year

Role and Responsibilities:

Workers must have to be able to work in a team, you will be the first point of contact(so will have to have good communication skills) for 100 users with regard to: User maintenance and administration, Desktop issues, Windows Server maintenance, Router problems, VPN connectivity and all aspects of their IP Telephony and associated CCTV and Security Cameras so you will need good technical knowledge of all programmes used.

Candidates must be able to display a strong work ethic, along with good communication skills and a willingness to become part of a company that combines strong core values with a great working environment. There might be a lot of work placed on you at any moment so you need to be ready and time effective in these situations. With all of this work you have to be a well organised person and have to be motivated, strong willed and a hard worker.

M1

You need to be bright and driven to take up this post in the company. You must want to get the job and be willing to get it while also being hardworking and looking for other opportunities and being willing to go for them.

To get this job you will need to have good interpersonal skills. This is so that you are able to find and even invent different ways to create opportunities for you and your business. You will also need to be a comfortable talker and communicate easily with people you are working with and also sound trustworthy and friendly so that customers want to join or stay with our company.

You will be managing accounts and dealing with clients so you will need to have good organisational skills. You will need to be able to organise everything in a calm and composed way so that the company will not be viewed in a bad light.

You will need to be motivational because you will be managing a group of workers and you will need to be able to motivate them to do their best for the company. you will also need to motivate yourself so you stay focused and stay on task.

A requirement in all jobs is that you work hard and the same is expected here at our company because we are looking for people who will be willing to keep on task during work hours and complete all tasks set of them on time and of a good quality. so if you are not able to this then you will not be able to do this job.

You will have to deal with customers and this will require you being polite to them on the phone while you will also need to try and persuade these customers to stay with our company by being friendly, calm, polite and persuasive. you must not raise your voice and stay composed at all times.

The mains skills you will need for this job will be 

Good Communication Skills 

Time Effective

Motivated and strong willed 

Well Organised  

Hard Worker

If you do have these skills and do it well then you will be perfect for the job